Frontline Service Leaders Guide

This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service.

Participants will learn and internalize:

• Why service plays such a crucial role in today's competitive marketplace.
• How to use natural skills and knowledge to create unique opportunities for the organization.
• How to recover from potentially disastrous situations and create a lifetime customer.